Conflict Resolution Was Created By Jeff Muir Essay

Summary Conflict Resolution was created by Jeff Muir. The main idea revolves around the idea that conflict occurs when one needs something from another and is not receiving that need. The resolution of conflicts grows out of that idea, and involves three basic steps. The first step circles around clearly expressing the need. The next step is figuring out if that need can be met, or if it cannot. Step three is negotiation to see if the need can be met a different way, or management of conflict. If the need can be met, then conflict resolution has been reached, and there is no need for step three. If not, then the third step is needed. The third step can go one of two ways; negotiation or conflict management. Negotiation is the prefered way because the need is acknowledged and a different path is found. Conflict management is worse because it involves avoidance or aggressive behaviors like the silent treatment or harmful gossip. Problems manifest when people skip step one and step two by jumping straight to conflict management. People cannot jump to negotiation because a keystone of negotiation is knowing what need is to be negotiated. If the need is not expressed, then people can only jump to conflict management. One reason why people may not express their need is because they are scared and refuse to open up to those who could help. Another reason is because the need is too hard or personal to express by themselves. If that is the reason, then a mediator is suggested toShow MoreRelatedStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 PagesSaddle River, New Jersey 07458, or you may fax your request to 201-236-3290. Many of the designations by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the des ignations have been printed in initial caps or all caps. Library of Congress Cataloging-in-Publication Data Robbins, Stephen P. Organizational behavior / Stephen P. Robbins, Timothy A. Judge. — 15th ed. p. cm. Includes